Shipping policy

Last updated: 4/02/26

Thank you for shopping with Al Ihsaan. Please read our shipping policy carefully to understand how and when your order will be delivered.

Order Processing

Orders are processed within 1–3 business days
Orders placed on weekends or public holidays will be processed on the next business day
During busy periods such as Ramadan or product drops, processing times may be slightly longer

Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable).

Shipping Destinations

We currently ship to:

International shipping may be introduced in the future.

Shipping Rates

United Kingdom

Free shipping is automatically applied at checkout once the order total meets the threshold.

Delivery Times

Estimated delivery times (UK):

Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.

Tracking

Tracking information will be provided once your order has been shipped (where available)
Please allow up to 24 hours for tracking details to update

Incorrect Address & Failed Deliveries

Customers are responsible for providing accurate shipping details at checkout
We are not responsible for delays or losses caused by incorrect or incomplete addresses
If an order is returned due to an incorrect address, the customer may be responsible for reshipping costs

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe:

We will work with the courier to resolve the issue as quickly as possible.

Customs & Duties (If Applicable)

If international shipping is introduced:

Customers will be responsible for any customs fees, duties, or taxes imposed by their country
These fees are not included in product prices or shipping costs

For any shipping-related questions, please contact:

Email: [your support email]

Business Name: Al Ihsaan